Effective date: 17th September 2026
Last updated: 17th September 2026
## 1. Who we are
Pizza Fest Dubai is organised by Be More Events Co. L.L.C, trade licence number 1174998 (**Be More Events**, we, us or our).
For the purposes of applicable data-protection law, Be More Events is responsible for the personal data described in this Privacy Policy except where another organisation, such as Platinumlist or an Event vendor, acts as an independent data controller for its own services.
Email: info@pizzafest.ae
Website: https://www.pizzafest.ae
This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you visit our website, sign up for updates, contact us, purchase or use a Ticket, enter a promotion, work with us, or attend Pizza Fest Dubai.
## 2. The laws that apply
We process personal data in accordance with applicable UAE data-protection and privacy laws, including Federal Decree-Law No. 45 of 2021 Regarding the Protection of Personal Data where it applies, together with any other applicable regulations and legal requirements.
## 3. Personal data we collect
Depending on how you interact with us, we may collect the following categories of personal data.
### 3.1 Information you provide directly
- your first and last name;
- email address;
- country code and phone number;
- postal address, where required;
- account, enquiry and customer-service information;
- Ticket and booking details, including order and Ticket numbers;
- marketing preferences and records of consent;
- competition, promotion and survey responses;
- accessibility, dietary or medical-support information that you choose to provide;
- photographs, videos, audio or other content you submit to us;
- professional or business information if you are a vendor, performer, contractor, sponsor, media representative or partner; and
- any other information you voluntarily provide through our website, forms, email, telephone, social media or at the Event.
### 3.2 Ticketing and payment information
Tickets for Pizza Fest Dubai may be sold by Platinumlist. Platinumlist processes Ticket purchases and payments under its own terms and privacy policy. We may receive from Platinumlist information reasonably required to organise and operate the Event, manage admission, provide customer support, prevent fraud, process permitted refunds and communicate essential Event information.
Payment-card details are generally processed by Platinumlist or its authorised payment providers. We do not intend to receive or store complete payment-card details unless expressly stated at the point of collection.
### 3.3 Information collected automatically
When you use our website, we and our authorised service providers may automatically collect:
- IP address;
- browser type and version;
- device type, operating system and device identifiers;
- approximate location derived from IP address;
- time zone and language settings;
- pages viewed, links clicked and actions taken;
- referring and exit pages;
- visit dates, times and duration;
- cookie, pixel and similar-technology identifiers; and
- technical, diagnostic and website-performance information.
### 3.4 Event photography, filming and security information
Photography, video and audio recording may take place at Pizza Fest Dubai for security, operational, news, archival, marketing and promotional purposes. CCTV or other security systems may also operate at Dubai Media City Amphitheatre under the responsibility of the relevant operator or authority.
You may appear incidentally in crowd photographs, video or audio recordings. Further information is included in the Pizza Fest Dubai Ticketing and Entry Terms and Conditions.
### 3.5 Information from other sources
We may receive relevant personal data from:
- Platinumlist and other authorised Ticket agents;
- Dubai Media City Amphitheatre and Event security providers;
- vendors, performers, sponsors, partners and contractors;
- payment, fraud-prevention and customer-support providers;
- website, advertising and analytics providers;
- social-media platforms where you interact with our official pages or campaigns; and
- public authorities or other parties where permitted or required by law.
## 4. How we use personal data
We may use personal data to:
- provide our website and respond to enquiries;
- process and administer sign-ups, bookings, Tickets and permitted refunds;
- verify Tickets and manage admission, wristbands and re-entry;
- communicate essential Event information, including schedule, venue, safety, cancellation or postponement updates;
- provide customer service and resolve complaints;
- arrange accessibility, dietary, welfare or medical support requested by an attendee;
- administer competitions, surveys, promotions and prize draws;
- manage vendors, performers, contractors, sponsors, media and business partners;
- operate the Event safely and securely;
- detect, investigate and prevent fraud, abuse, security incidents and unlawful conduct;
- maintain and improve our website, services, marketing and Event experience;
- measure website use and campaign effectiveness;
- send marketing communications where you have consented or where otherwise permitted by law;
- create and use Event photographs, recordings and promotional material in accordance with applicable law;
- comply with contractual, legal, licensing, regulatory, insurance and record-keeping obligations; and
- establish, exercise or defend legal claims.
## 5. Our reasons for processing personal data
Depending on the circumstances and applicable law, we process personal data because:
- you have given consent;
- processing is necessary to provide a service, administer a Ticket or perform a contract with you;
- processing is required to comply with a legal or regulatory obligation;
- processing is necessary to protect a person's interests or respond to an emergency;
- processing is necessary for the establishment, exercise or defence of legal claims; or
- we or another party have a legitimate business need to process the information and that processing is permitted by applicable law.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing already carried out lawfully before the withdrawal.
## 6. Marketing communications
If you opt in to receive Pizza Fest Dubai news, Ticket information and offers, we may contact you by email, SMS, telephone or another channel you selected.
You can withdraw your marketing consent at any time by:
- using the unsubscribe link in an email;
- following the opt-out instructions in a message; or
- emailing info@pizzafest.ae.
We may still send non-marketing communications that are necessary to administer a Ticket, respond to your request or provide important Event, safety, cancellation or service information.
We will not sell your personal data. We will not permit an unrelated third party to send its own marketing to you using your personal data unless you have given the required consent or the disclosure is otherwise lawful.
## 7. Cookies and similar technologies
Our website may use cookies, pixels, local storage and similar technologies to:
- make the website function correctly;
- remember preferences;
- understand website use and performance;
- prevent fraud and improve security; and
- measure or personalise advertising where permitted.
Where required, non-essential cookies will be used only after you make the relevant choice through our cookie banner or settings. You can also manage cookies through your browser. Blocking some cookies may affect website functionality.
Further details should be provided in our Cookie Policy: [INSERT COOKIE POLICY URL].
## 8. Who we share personal data with
Where reasonably necessary and permitted by law, we may share personal data with:
- Platinumlist and authorised Ticketing or payment providers;
- Dubai Media City Amphitheatre, access-control operators and Event security providers;
- Event vendors, performers, production teams and contractors;
- website-hosting, cloud-storage, email, communications, analytics and IT providers;
- marketing, advertising, design, photography and media partners acting under appropriate instructions;
- professional advisers, insurers, auditors and banks;
- public authorities, emergency services, courts, regulators and law-enforcement agencies where required or permitted by law;
- a prospective buyer, investor or successor if Be More Events undergoes a merger, restructuring, financing, sale or transfer of all or part of its business; and
- another party where you direct us or give the required consent.
Service providers that process personal data for us are expected to use it only for authorised purposes, protect it appropriately and comply with applicable law.
Some independent vendors and third-party services at Pizza Fest Dubai may collect personal data directly from you under their own privacy notices. Be More Events is not responsible for an independent organisation's privacy practices.
## 9. International transfers
Some service providers may store or process personal data outside the United Arab Emirates. Where personal data is transferred internationally, we will take the steps required by applicable law, which may include assessing the destination's level of protection, using contractual safeguards, obtaining consent where required, or relying on another legally permitted transfer mechanism.
## 10. How long we keep personal data
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and financial records, meet legal or regulatory requirements, resolve disputes and enforce agreements.
Retention periods vary according to the type of information, why it was collected and applicable legal requirements. When personal data is no longer required, we will delete it, anonymise it or securely isolate it unless continued retention is required or permitted by law.
Before publication, Be More Events should approve a documented retention schedule covering at least marketing records, customer enquiries, Ticketing records, incident reports, CCTV or security records, vendor records and financial documentation.
## 11. Security
We use reasonable administrative, organisational and technical measures intended to protect personal data against accidental or unlawful destruction, loss, alteration, disclosure, access or misuse.
No internet transmission or storage system can be guaranteed completely secure. You are responsible for protecting your account credentials, Tickets and devices and for notifying us promptly if you suspect unauthorised access or misuse.
Where required by law, we will assess and report qualifying personal-data breaches to the appropriate authority and affected individuals.
## 12. Children's privacy
Pizza Fest Dubai is an all-ages Event, but our website and marketing sign-up forms are not intended to collect personal data directly from young children without appropriate involvement from a parent or legal guardian.
Parents and guardians are responsible for supervising minors in their care. If you believe a child has provided personal data to us without appropriate authorisation, contact info@pizzafest.ae so we can review and take appropriate action.
## 13. Your privacy rights
Subject to applicable law and any lawful limitations, you may have rights to:
- obtain information about how your personal data is processed;
- request access to or a copy of your personal data;
- request correction of inaccurate or incomplete personal data;
- request deletion of personal data;
- request restriction or cessation of certain processing;
- object to certain processing;
- request transfer of personal data where applicable;
- withdraw consent where processing is based on consent; and
- complain to the relevant data-protection authority.
To exercise a right, email info@pizzafest.ae with sufficient information to identify you and describe your request. We may ask for reasonable proof of identity and additional information necessary to respond securely. We will respond within the period required by applicable law.
## 14. Third-party websites and services
Our website may link to Platinumlist, social-media services, sponsors, vendors or other third-party websites. Those organisations control their own services and privacy practices. You should review their privacy policies before providing personal data. We are not responsible for third-party websites or privacy practices that we do not control.
## 15. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in law, technology, our services or Event operations. The current version will be published at https://www.pizzafest.ae/privacy with the updated date shown at the top.
Where required, we will provide additional notice of a material change.
## 16. Contact us
Questions, requests or complaints about this Privacy Policy or our use of personal data should be sent to:
Be More Events Co. L.L.C
Trade licence number: 1174998
Email: info@pizzafest.ae
Website: https://www.pizzafest.ae